🔐 Privacy Policy – RelaxX

Last updated: 28-07-2025

At RelaxX, we value your privacy. We are committed to protecting your personal data and being transparent about how we collect, use, and store it. This privacy policy has been drafted in accordance with the General Data Protection Regulation (GDPR).

RelaxX is a trade name of RelaxX.ed, with its registered office in Leuven.

RelaxX is a trade name of RelaxX.ed, with its registered office in Leuven.
📧 Email: relaxx.office@gmail.com

2. Who does this privacy policy apply to?

Visitors of our website and social media
Users of RelaxX massage chairs at our locations
Individuals who contact us via email, phone, or forms
Business clients, partners, and suppliers

3. What personal data do we collect?

A. For consumers

First and last name
Email address
Usage data (date, time, and location of chair usage)
IP address, browser information
Feedback or survey responses
Location data (optional, via QR code or app)

B. For business contacts

Company name
Contact person (name, role)
Email address, phone number
Address and VAT number
Contract and communication history

4. How do we collect your data?

Via website forms (contact, quote request, newsletter)
Through digital activation of the massage chair (QR, app, PIN)
When signing up for promotions, demos, or events
Via cookies and analytics tools on our website
Through direct contact via email, phone, or social media

5. Why do we process your data?

For consumers:

To provide access to our massage chairs via digital identification
To analyze usage data and improve our services
To respond to your questions or feedback
To keep you informed of updates, promotions, or events (with consent)
For technical and statistical analysis

For business clients:

To provide quotes or proposals
To manage contracts and service delivery
To issue and archive invoices in compliance with the law
For communication and account management
For commercial and statistical analysis

6. On what legal basis do we process data?

Consent: e.g., for newsletters, cookies, promotional campaigns
Contract performance: e.g., when using a massage chair or entering a business partnership
Legitimate interest: e.g., customer support, service improvement, marketing to existing clients
Legal obligation: e.g., invoicing and tax reporting

7. Do we share your data with third parties?

We only share your data with trusted third parties who support our services:

Hosting and cloud service providers
Accounting and invoicing tools
Technical partners for chair or app support
Analytics and marketing platforms (e.g., Google Analytics, Meta Business)
Legal and administrative service providers

We do not sell your personal data to third parties.

If data is transferred outside the EU, we ensure appropriate safeguards (e.g., EU Standard Contractual Clauses).

8. How long do we retain your data?

Newsletter data: until you unsubscribe
Massage chair usage data: max. 12 months after use (anonymized where possible)
Contact form submissions: max. 12 months
Business client data: for the duration of the partnership + up to 7 years for invoicing
Accounting data: 7 years (legal requirement)

9. Cookies and tracking

Our website uses cookies to enhance your experience:

Necessary cookies: for basic website functionality
Analytics cookies: to analyze website usage
Marketing cookies: for personalized ads (only with consent)

We request your consent via a cookie banner during your first visit. You can manage preferences or disable cookies via your browser settings. 👉 See our cookie policy for more details.

10. How do we protect your data?

Secure SSL connections
Firewalls and antivirus protection
Access controls (only authorized staff)
Regular updates and encrypted backups

11. What are your rights?

Right of access – to view your personal data
Right to rectification – to correct inaccurate data
Right to erasure – to request deletion of your data
Right to restrict processing – to limit certain uses
Right to object – to oppose data processing (e.g., for marketing)
Right to data portability – to receive and transfer your data

You can exercise these rights by contacting us via email at: relaxx.office@gmail.com. We will respond within 30 days.

You also have the right to lodge a complaint with the Belgian Data Protection Authority: www.gegevensbeschermingsautoriteit.be

12. Changes to this privacy policy

We may update this privacy policy from time to time. The most recent version will always be available on our website. In case of significant changes, we will notify you accordingly.

13. Contact

If you have any questions about this privacy policy or how we handle your data, feel free to contact us:
📧 Email: relaxx.office@gmail.com